Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Mesa i-Size Support
Register Your Product
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Selected FAQs
Yes, we offer a Rain Shield accessory to protect baby from all types of weather.
As part of the current i-Size standard you cannot install the Mesa i-Size base with the seat belt. The Mesa i-Size Base can only be attached with the ISOfix system. ISOfix installation reduces the risk of incorrect installation by providing a solid, fixed connection between the car seat and the vehicle body.
Yes, you can install the Mesa i-Size carrier with a car’s seat belt. This is a good option for convenience when traveling by taxi or ride share. When possible, we recommend using the Mesa i-Size carrier on the Mesa i-Size Base to achieve the highest, i-Size compliant safety performance.
Yes, you may install the Mesa i-Size carrier with base on the front passenger seat if that seat has ISOFIX anchor points and is i-Size approved. It is critical that you deactivate the airbag. Please refer to our Car Fitting List for more information and check that your vehicle seat position is approved.
The Infant Insert CANNOT be machine washed and needs to be spot cleaned using warm water with a mild detergent and damp cloth.
The i-Size regulation mandates that a child must be transported rear facing until 15 months. The Mesa i-Size is rated to 78 cm and a maximum weight of 13 kg. When transitioning from the Mesa i-Size to your next car seat solution follow the i-Size regulation and choose another rear facing child safety seat.
Yes, you must remove the Mesa i-Size and adapters before folding the Minu pushchair.
Yes, you must remove the Mesa i-Size before folding the Vista or Cruz pushchair.
The Mesa i-Size is designed with a single button release on top of the carry handle.
A seat that has been involved in an accident must not be used again. After an accident you cannot be certain that the seat is still safe, even if you can’t see any damage. Damage to the seat may be internal and as a result, the seat may not function properly. Please contact your insurance company for more information regarding seat replacement.
The Mesa i-Size is suitable for all i-Size seat positions. Check your vehicle’s owner’s manual to understand which seat positions in your car are suitable. You can also visit our website uppababy.com for more information or refer to the Car Fitting List that came with your Mesa i-Size Base.
Yes! Both the Mesa i-Size carrier and Base need to be registered separately. Child restraints can be recalled for a variety of safety reasons. If you send us your contact information, we can alert you if there is a safety concern with your child restraint. Register your Mesa i-Size carrier and base here (hyperlink).
Obtain the Limited Lifetime Warranty by registering within three months of purchase with a valid receipt from an authorized retailer. Learn more here.
Jake (black), Jordan (charcoal mélange), Gregory (blue mélange), Emmet (green mélange)
- The canopy, seat cover, buckle cover and shoulder pads are all machine washable. Machine was in cold water on gently cycle with mild detergent. Dry flat and away from direct sunlight.
- The infant insert CANNOT be machine washed and needs to be spot cleaned using warm water with a mild detergent and damp cloth.
- Any plastic parts and the harness webbing can be spot cleaned using warm water with a mild detergent and damp cloth. Do not soak!
- The buckle and lower anchor connector hardware should fasten with a ‘click’. If not, rinse under warm running water and towel dry. DO NOT use lubricants or detergents.
As with any parts of the Mesa i-Size DO not use bleach, solvents or harsh chemicals on the seat or base.
The Mesa i-Size complies to R129, commonly referred to as i-Size. i-Size was implemented to advance car seat safety by making child car seats easier to fit, providing better protection in side impact crashes and keeping children rear facing longer to a mandatory 15 months.
You can remove the infant insert at approximately 3 months or when the child reaches 60 cm in height. If you find that the harness becomes too tight before this time you can remove and assess the fit of your child in the seat. Make sure to adjust the headrest to the proper position so that the harness straps rest at or below your child’s shoulders.
The Car Fitting List is attached to the harness of your Mesa i-Size carrier and to front rail of the base. You can also find it on our website here.
The serial number is located on a white label located on the bottom of the Mesa i-Size Base.
The serial number is located on a white label located on the bottom of the Mesa i-Size carrier.
The Mesa i-Size paired with the Vista and Cruz pushchairs without adapters delivers a Travel System that is the ultimate in portability and safety. Convenient adapters are also available for the Minu pushchair.
Note, the Mesa i-Size is not compatible with Vista models prior to 2015.
The electronic interface’s support leg indicator signals that the proper position of the support leg has been achieved. The indicator located at the foot of the support leg shows correct tension to the floor.
The i-Size regulation utilizes both height and weight to help parents assess their child’s size and determine which seat is most appropriate.